Privacy Policy

At Hextile Acoustic Solutions ("we", "us", "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

1. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, and any details you provide when contacting us via our contact form.
• Order information — details provided during the purchase process through our payment processor (Stripe).
• Usage data — browser type, pages visited, time spent on pages, and other analytics data collected automatically.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Respond to your enquiries and provide customer support
• Send order confirmations and delivery updates
• Improve our website and product offerings
• Comply with legal obligations

3. Payment Processing

All payments are processed securely through Stripe. We do not store your card details on our servers. Stripe's privacy policy is available at stripe.com/ie/privacy.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers (such as payment processors and delivery partners) solely to fulfil your order.

5. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the site.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

7. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing of your data
• Lodge a complaint with the Data Protection Commission (Ireland)

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
[email protected]